top of page

Terms and Conditions

This website is operated by Ala Nani. Throughout the site, the terms “we”, “us” and “our” refer to Ala Nani. Ala Nani offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


ELECTRONIC COMMUNICATION
When you visit Ala Nani or send e-mails to us, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


TRADEMARKS
Ala Nani trademarks may not be used in connection with any product or service that is not by Ala Nani, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. 


PRODUCT DESCRIPTION
Ala Nani and its associates attempt to be as accurate as possible with the description of products. However, Ala Nani does not warrant that the descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product purchased is not as described, your sole remedy is to return it in unused condition. Any reliance on the material on this site is at your own risk.


MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. Ala Nani and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


ACCURACY OF ACCOUNT AND BILLING INFORMATION
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ala Nani and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


STORE POLICY
By using our website, you hereby agree to our Store Policy.


CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@ala-nani.com

Store Policies

ORDER PROCESSING POLICIES

  • Ala Nani will process orders based on the goods listed on the order form. Please double-check the items of your shopping cart before proceeding to the checkout.

  • All orders submitted through this website are labeled "Order Received" and will not be processed until proof of payment is confirmed via e-mail.

  • Only PAID orders, except COD, will be handled.

  • All questions about orders should be sent via emai: hello@ala-nani.com , and our team will respond within 24 hours. This is done to guarantee that the history of communication is well documented.

  • Non-payment of submitted orders for 3 days in a row will result in automatic cancellation. This cancellation will be communicated to you via email.

CORRECTION/CANCELLATION OF AN ORDER


  • All orders submitted are deemed final and are not subject to revision.

  • Order forms that have been submitted are not editable. If you need to make any changes, please complete a new order form and notify us to cancel your previously filed form.

  • To cancel an order that has already been submitted, please reply to the email confirmation that was issued to you after checkout, indicating the reason for cancellation.


SHIPPING

  • Shipping days are Monday through Friday (except holidays).

  • There will be no same-day delivery. Paid purchases will be dispatched on the next available shipping schedule after proof of payment is received.

  • All online orders must be mailed. We do not coordinate pickups or meets.

  • We only ship to addresses in the Philippines.

  • Our Third Party Logistics (3PL) partner will ship all orders.

  • We reserve the right to select a 3PL and establish shipping prices.

  • The delivery time for Metro Manila and Greater Manila is estimated to be 1-5 business days. *Delivery delays are to be expected due to COVID-19 safety procedures.

  • The delivery time for provincial locations is estimated to be 7-15 business days.

  • Delivery delays are to be expected due to COVID-19 safety procedures.

  • We will not be held responsible for any delays caused by the 3PL provider.

  • Shipping charges are subject to change at any time without notice.

RETURNS

  • Returning goods should be done within 3 calendar days of receipt.

  • All returned items must be unused and in their original packaging. Any item that is not returned in the same condition in which it was shipped will not be accepted. 

  • Please keep in mind that shipping expenses are non-refundable, and return shipping fees are the responsibility of the purchaser.

GOODS LOST/DAMAGED

  • Under certain conditions, Ala Nani may replace damaged merchandise.

  • Damaged goods should be reported to us via email within 48 hours of delivery providing a photo or a video recording.

  • Goods lost or damaged as a result of Third Party Logistics (3PL) firm negligence or mismanagement will not be replaced.

REFUNDS

  • Refunds are subject to our acceptance of a valid cause for the return of the product.

  • Refunds are only available for cancelled orders or returned goods.

  • Shipping expenses are non-refundable; only the goods price will be returned.

  • All refunds must be made through the original payment mechanism and to the original payer.

  • We make no guarantees of any kind regarding the timeliness of reimbursements reaching your account. Payment processing may take some time and is subject to the internal processing timelines of the various banks and/or payment providers.

  • All refund processing expenses imposed by the processing bank and/or payment provider will be deducted from the amount owed to the customer.

  • We retain the right, at any moment and without warning, to change the refund processing procedure.

bottom of page